Revolutionizing communications to Optimize The Workforce.

Customer Success Story – OCM - Cable & Internet Service Provider

DISCOVER

Codify communication channels to reduce the impact of unstructured changes for the sales department and 5,000 team members.

DRIVE

HSC stood up an interim Change Management Office to limit the impact of chaotic, cross-functional changes on sales teams. The Change Management Office created a shared calendar that included a list of Enterprise-level changes prioritized by impact, and conducted a Communication Network Assessment, looking for people, process, and technology gaps. HSC developed and deployed communication tools that addressed these gaps and activated them based on level of impact.

DELIVER

HSC negotiated and prioritized over 1,000 changes, sourced Communications team members to manage processes, and established a Change Management Steering Committee to prioritize changes and communication channels.

  • ”HSC provided valuable input into the decision-making process, rather than simply tracking progress and end dates... which is rare {to find} in a PM."

    - Vice President, Telecommunications